neroslot Casino & Sportsbook Data Care

This page describes what we collect when you use neroslot and how we keep that data protected. We at neroslot handle personal information—email addresses, phone numbers, identity documents, and banking details—only for account verification, payment processing, and regulatory compliance. Your data is encrypted in transit and at rest, stored on secure servers, and accessed only by authorized staff.

We do not sell your information to third parties. Payment processors (such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet) receive the minimum data necessary to complete deposits and withdrawals. Our servers may sit outside your jurisdiction, but our data-protection standards apply globally. You retain the right to access, correct, or delete your personal data by contacting our support team.

This policy explains our data practices in plain language. If you have questions, reach out through our contact channels listed at the end of this document.

Data We Collect on neroslot

Account Registration and Identity

When you register on neroslot, we collect your email address, phone number, and password. We use these to create and secure your account. Your email is the primary contact channel for account recovery, password reset, and important notifications. Your phone number is verified via SMS to confirm ownership and is used for two-factor authentication if you enable it.

Before you can deposit or withdraw funds, we require Know Your Customer (KYC) verification. You upload a government-issued ID (national ID, passport, or driving license), and we extract your full legal name, date of birth, and ID number. We compare this information against your account registration details to prevent fraud and money-laundering. This data is stored encrypted and accessed only by our compliance team.

Banking and Payment Information

When you deposit, we record the payment method, amount, date, and time. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we store your e-wallet identifier to enable future deposits and withdrawals. If you use e-wallet scan-and-pay, we log the transaction code and timestamp. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we request and store your bank account number, account name, and bank branch. This information is encrypted and retained only as long as your account is active.

We never store your full card numbers, passwords, or security codes. Payment processors handle that sensitive data directly using their own security protocols. We receive only a transaction confirmation and reference number from them.

Gameplay and Transaction Logs

We at neroslot log every action on your account: deposits, withdrawals, bets placed, games played, wins, losses, and bonus claims. This record includes timestamps, amounts, game details, and outcomes. We retain these logs indefinitely for audit and dispute resolution. If you query a transaction, we use these logs to verify the exact outcome and process.

Device and Network Information

When you access neroslot via Android app or iOS browser, we log your device type, operating system version, and IP address. We use this data to detect fraudulent login attempts, prevent account takeover, and comply with security standards. If you log in from an unusual location or device, we may flag the login as suspicious and require additional verification.

Support Communications

When you contact our support team via in-app chat, email, or phone, we record your message, our response, and the date. These records help us resolve your issue and provide continuity if you contact us again. Support logs are retained for two years and then securely deleted unless required for legal purposes.

How We Use Your Data

Account Management and Security

We use your email and phone to authenticate your login, send password-reset links, and notify you of suspicious activity. If we detect a login from a new device or unusual location, we may send you a verification code via SMS. We use your IP address and device fingerprint to prevent account takeover and detect fraud patterns.

Payment Processing

Your banking details are shared with our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to process deposits and withdrawals. These partners have their own privacy policies and security standards. We at neroslot do not control how they use data beyond payment processing. Withdrawals always return to your original deposit method to prevent money-laundering.

Compliance and Legal Obligations

We use your full name and ID number to verify your identity and detect fraud. We retain KYC documents to comply with anti-money-laundering regulations and respond to legal inquiries. If a government authority requests your account data, we may disclose it if legally required. We will notify you of such disclosure unless the law forbids it.

Dispute Resolution

We use your transaction logs and communications records to investigate complaints. If you dispute a bet outcome, a withdrawal delay, or a bonus denial, we review the records to verify the facts. Our dispute resolution process takes up to five business days. You receive a written decision explaining our findings.

Your Rights on neroslot

You have the right to access all personal data we hold about you. Request a data export by contacting support, and we will provide a machine-readable copy within 10 business days. You may request correction of inaccurate information—for example, if your registered address is outdated, we will update it. You may request deletion of your data, though we may retain certain records (such as transaction histories) if required by law or for dispute resolution.

If you believe we have mishandled your data or violated this policy, contact our privacy officer through the Support menu. We investigate all complaints and respond within 10 business days. If you are unsatisfied with our response, you may escalate to the appropriate data-protection authority in your jurisdiction.

Cookies and Tracking

We at neroslot use cookies (small data files stored on your device) to remember your login status, language preferences, and gameplay history. Most cookies expire after one session. Some cookies persist for up to one year to improve your experience. You may disable cookies in your browser settings, but this may limit neroslot's functionality. We do not use cookies to track you across other websites.

Data Retention and Deletion

We retain your personal data as long as your account is active. If you close your account permanently, we delete most personal data (email, phone, banking details) within 30 days. However, we retain transaction logs, KYC documents, and dispute records for a minimum of five years to comply with legal and regulatory requirements. After that period, we securely delete them unless the law requires longer retention.

International Data Transfers

Our servers are located outside Indonesia. This means your personal data is transferred and stored internationally. We ensure that all servers meet industry-standard security protocols including encryption, firewalls, and intrusion detection. We do not transfer your data to countries with weaker privacy standards than Indonesia without your explicit consent.

Contact and Privacy Inquiries

For privacy questions, data-access requests, or complaints, contact our support team via in-app chat, email, or phone during business hours. Clearly state that your inquiry relates to privacy or data protection. We respond within 10 business days. For urgent data-security concerns (such as suspected unauthorized access), escalate immediately through the Support menu to reach our security team.

This privacy policy is effective from the date listed on our website and applies to all users of neroslot, regardless of location. We may update this policy to reflect changes in our practices, technology, or law. Major changes are announced via email and dashboard notification at least 30 days in advance.